Returns FAQ

WHAT IF MY ITEM ARRIVES DAMAGED OR IS LOST IN TRANSIT?

We inspect every item before it is shipped out, therefore, we cannot accept any responsibility once it has left our warehouse and if your item is lost or arrives damaged due to carrier carelessness. Please contact the shipping carrier for further information on your order. We would also be happy to assist should there be any problems: support@elleyoga.com. Please note, we are not responsible for stolen packages or any address and order errors made by the customer.

I'VE CHANGED MY MIND, CAN I GET A REFUND?

We provide a 15-Day Money Back Guarantee. If you are not happy with your purchase we are happy to offer a full refund, excluding shipping fees, within 15 days of receiving your item. The item must be in the original condition. We are not responsible for return shipping costs. See our full return and refund terms here.

I RECEIVED MY ORDER AND IT IS FAULTY.

In the unlikely event that you received an item that is faulty, please contact us immediately. Each situation is reviewed on a case by case basis, however, where we are at fault, we will gladly offer a full refund or a replacement. Refunds will be processed to the same account used to purchase the item.